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Compliant Hosting Solutions

NOC (Network Operations Center) Engineer (Silver Spring, MD)

ByteGrid is seeking System Administrators/NOC Engineers at its Silver Spring, MD and Aurora, IL locations. Successful candidates must be comfortable installing, configuring, maintaining, and troubleshooting Linux and Windows Servers in production or development environments. The ideal candidate is experienced in a wide spectrum of related technologies including TCP/IP networking, scripting, system backups/restores, system documentation, datacenter management, datacenter procedures, and network/server monitoring. Must have excellent customer service and communication skills; experience with building virtual Linux servers with VMware; understand Systems administration concepts of HTTP, SSH, FTP, POP3, SMTP and DNS are major pluses.
Preferred Qualifications include: experience providing Tier II IT service desk support and tracking requests via a ticket system; basic configuration of Cisco switches; building and racking server hardware in a data center environment; aptitude to rapidly research and learn any required skill or subject.

  • Deployment of various virtualized server technologies including VMware and Commvault Backup Systems.
  • Administer VMWare Suite including vCenter 5.0 – 5.5 deployment/configuration, vMotion, HA, cloning, deployment of ESXi hosts, VMware tools, and snapshot management.
  • Administer and troubleshoot various operating systems including: Linux and UNIX based systems and Windows Server 2008 – 2012 R2.
  • Manage the recovery, maintenance, and auditing of virtual/physical server backups.
  • Identify and remediate platform security vulnerabilities to prevent security threats and maintain HIPAA compliance.
  • Implement firewall policy management of APF, Windows Firewall, Symantec Endpoint Network Threat Protection, and vShield Edge.
  • Administer Exchange, Active Directory, and SharePoint 2013 Foundation Servers.
  • Manage authoritative and non-authoritative DNS servers for internal and external DNS entries: create A, SPF, TXT, and MX records and update serial to initiate DNS propagation.
  • Oversee operational data center growth through patch panel installation, cable management, and tracking of environment variables.
  • Provide technical support via phone and remotely utilizing Citrix based systems such as GotoAssist.
  • Serve as a technical point of contact for issues concerning server/systems operations.
  • Complete detailed trouble logs of server errors for analysis.
  • Troubleshoot server/system problems, diagnose server/system failures to isolate source of problems, and resolve problem through working with clients and NOC team.
  • Maintain client/server database with up-to-date server information, server location, APC information, IP addresses and passwords.
  • Service trouble tickets utilizing remote desktop and direct phone technical support and escalate to senior support if necessary.
  • Email configuration/email troubleshooting, web server support –Apache web server. Configure Cisco Routers and Switches.
  • Setup IP Subnets and VLAN’s and monitor WAN traffic.

Salary is commensurate with experience. ByteGrid is proud to be an Equal Opportunity Employer. Please send resumes to This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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