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Privacy Policy

@ 2017 ByteGrid Holdings LLC Proprietary & Confidential Information

This privacy policy (this “Privacy Policy”) applies to ByteGrid Holdings LLC and its wholly owned subsidiaries (hereinafter, collectively referred to as the "Company"), as each such wholly owned subsidiary may be known as “Service Provider”, “Landlord”, “Licensor” or “Owner”, respectively. This Privacy Policy describes the Company’s standards and procedures for handling Personal Information (as defined below) transferred from the European Economic Area to the U.S. in accordance with the Company’s obligations under the E.U.-U.S. and Swiss-U.S. Privacy Shield Frameworks.

The Company complies with the E.U.-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union (the “E.U.”) and Switzerland (the “Swiss”) to the United States, respectively. Hereinafter, the E.U-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework shall be collectively referred to as the “Privacy Shield Principles”. The Company has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view the Company’s certification page, please visit https://www.privacyshield.gov/.

Scope

This Privacy Policy applies to the website http://www.bytegrid.com (hereinafter, the "Website"), which is owned and operated by the Company. This Privacy Policy describes how the Company collects and uses the Personal Information of a “User” of the Website which such Personal Information is provided by the User to the Company through the Website.

A “User” where referenced herein shall mean and refer to any person or, if applicable, to any entity,  who is a user of or visitor to the Website, and may include, but is not limited to, the Company’s current customers, data center facility occupants, potential partners and customers.

This Privacy Policy also describes the choices available to each User regarding the Company's use of the User’s Personal Data (defined below) and how a User can access and update this personal information.

Definitions

  1. Personal Data”, or “Personal Information”, refers to data or information about an identified or identifiable individual (i.e., “personally identifiable information”) that is within the scope of Directive 95/46/EC, is received by an organization in the United States from the European Union or Switzerland, and is recorded in any form.
  2. Processing” of Personal Data means any operation or set of operations which is performed upon Personal Data, whether or not by automated means, and includes operations such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction.
  3. Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of Processing Personal Data.
  4. Onward Transfer” means the transfer of Personal Data from the Company to a third party. 

Personally Information the Company Collects

The Company may collect Personal Information from its Users in a variety of ways, such as through the Website, email marketing, paper marketing, telephone contact and other instances where Users have volunteered this information to the Company (such as a conference or event). This collected information may include:

  • Contact information, such as name, email address, mailing address, phone number;
  • Billing information such as a billing address;
  • Information about a User’s business, such as the company name, address, business type; and
  • Credit card information.

The Company does not collect the following types of information from its Users:  personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual), ideological views or activities, information on social security measures or administrative or criminal proceedings and sanctions, which are treated outside pending proceedings. 

Purposes of Collection and Use

The Company may use the Personal Information it collects to:

  • Send Users requested information about the Company’s products or services;
  • Respond to requests submitted by Users;
  • Administer User accounts;
  • Send Users marketing communications;
  • Respond to User questions and concerns; and
  • Improve the Website and marketing efforts.

Sharing Information

The Company will share User information only in the ways described in this Privacy Policy. The Company does not rent, sell or distribute User information to third parties.

FINANCIAL INFORMATION

Whenever a User supplies the Company with financial information such as a credit card number or other billing information, the Company will not sell, share or rent any financial information collected other than in a way described in this Privacy Policy or as necessary to make payment for an order or service with the Company.

LAW ENFORCEMENT DISCLOSURE

The Company may disclose Personal Data, including the data Users submit to it, with or without notice to such Users (a) if required by a subpoena or other judicial or administrative order, (b) where required by law, or (c) at the Company's sole discretion, where the Company deems it necessary to protect the safety of any individual, the general public, or to prevent violation of the rights of the Company or any third party.

USER TESTIMONIALS

The Company may post User testimonials, comments or quotes on the Website which may contain some Personal Information about the User's company or person. The Company always requests permission from such User before posting any such content on the Website. If a User wishes to have their testimonial updated, deleted, or changed the User should contact the Company by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail or telephone at the contact information set forth below.

SOCIAL MEDIA FEATURES

The Website includes certain social media features such as Facebook, Twitter, LinkedIn and Google+ buttons. These features may collect a User’s IP address, which page a User is visiting on the Website, and may set a Cookie (as defined below) to enable the social media feature to function properly. Social media features are either hosted by a third party service provider or hosted directly on the Website. Due to this, this Privacy Policy does not apply to social media features nor to a User’s interactions with those features, as a User’s interactions with those features are governed by the privacy policies and other such policies of the companies providing them.

Onward Transfer

ONWARD TRANSFER TO AGENTS

Before transferring Personal Data to a third party acting as an agent (i.e., an Onward Transfer to an agent), the Company will obtain assurances from the identified agent that it will use such information only to assist the Company in providing services to it, and will provide the same level of protection as required by Privacy Shield Principles. The Company will provide a summary or a representative copy of the relevant privacy or confidentiality provisions of its contract with that agent to the U.S. Department of Commerce upon request.

ONWARD TRANSFER TO CONTROLLERS

In the event of an Onward Transfer to a new Controller, the Company will enter into a contract with the new Controller. The contract with the new Controller shall provide that (i) any Personal Data may only be processed for limited and specified purposes consistent with the consent provided by the individual (the User); (ii) that the recipient(s) (the new Controller) will provide the same level of protection to the Personal Data as is required by the Privacy Shield Principles; (iii) that the recipient (the new Controller) will notify the Company if it makes a determination that it can no longer meet this obligation; and (iv) if the new Controller makes such a determination as set forth in subpart (iii) above, the new Controller shall either cease Processing Personal Data or shall take other reasonable and appropriate steps for remediation.

User Access and Choice

Each User may access all of its Personal Information which the Company has collected and maintained on the User by contacting the Company by mail, telephone or email at the contact information provided below. Such access by a User includes making changes, corrections, removing or amending account information, or other Personal Information the Company may have about a User. The Company will take commercially reasonable steps to verify a User’s identity prior to giving them access or making changes and corrections to personally identifiable information.

The Company will retain a User’s Personal Data for as long as the Company is providing a product, service or information to User which the User has requested or contracted to receive from the Company. The Company may also retain and use a User’s Personal Data as necessary to comply with legal obligations, enforce its agreements with the User, or to resolve a dispute.

All Users, at any time, may request to opt-out of the Company's marketing communications by clicking the 'unsubscribe' link located in the footer of all marketing communication, or may do so by contacting the Company by mail, telephone or email at the contact information provided below.

Tracking Technologies

COOKIES

When Users interact with the Website, the Company uses “Cookies” to keep track of a User’s preferences and to make the User’s experiences simple and meaningful. A "Cookie" is a small file that is stored on the User's computer for record keeping purposes. The Company does not link this information to any personally identifiable information that may be submitted by the User on the Website. The Personal Data the Company collects may include the pages on the Website which a User visited or how long such User visited the Website for. The primary purpose of Cookies is to provide a convenience feature to save Users time when the Users revisit the Website. If a User prefers otherwise, each User has the ability to decline Cookies, modify them, or remove them by changing their web browser settings.

LOG FILES, WEB BEACONS/GIFS

The Company uses a third party provider that employs a software technology called "Clear Gifs" (also known as “web beacons” or “web bugs”), which are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of web users. In contrast to Cookies, which are stored on a web user's computer hard drive, Clear Gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence. The Company uses Clear Gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows the Company to gauge the effectiveness of its marketing campaigns. The Company ties the information gathered by Clear Gifs in emails to its Users' Personal Information. If a User would like to opt-out of these emails, they should contact the Company directly by mail, telephone or email at the contact information provided below, or, at any time, a User may request to opt-out by clicking the 'unsubscribe' link located in the footer of all marketing communication.

LOG FILES/ANALYTICS

The Company gathers certain information automatically and this is stored in a log file. This information includes Internet protocol addresses ("IP"), browser type, domain names, access times, referring website, country, pages visited, operating system, date and time stamp and other data about what pages User visited on the Website and how long a User was there. The Company does not link this information to personally identifiable information, it is used purely for analytics purposes to see trends on the use of the Website and to gather information about the visitors to the Website. 

THIRD PARTY TRACKING TECHNOLOGIES

The use of third party tracking technologies by the Company's service providers, such as with the various social media features, is not covered by this Privacy Policy and the Company does not have access or control over these third party tracking technologies.

Security and Data Integrity

The Company is committed to protecting the privacy of all Personal Data disclosed to it. The Company uses a variety of security technologies and procedures to help protect each User’s personally identifiable information from unauthorized access, use, or disclosure. Additionally, when the Company transmits a User’s Personal Data over the Internet, the Company protects it through the use of encryption, such as the Secure Socket Layer ("SSL") protocol. 

Information about Children

The Website is not designed or intended to attract children under the age of thirteen (13). The Company does not knowingly collect or maintain information from or on any child under the age of thirteen (13). The Company is committed to protecting the privacy of the very young; if a User believes the Company has collected information about a child under thirteen (13), please contact the Company by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by mail or telephone at the contact information provided below so that the Company can delete it. 

Pharmaceutical, Medical Device and Clinical Trial Data

The Company stores a variety of ‘GxP’ data for its regulated Life Science industry Users but does not manage nor monitor such data. However, while the Company is blind to a User’s ‘GxP’ data stored by the Company and is blind to a User’s ‘GxP’ data stored by the User itself, the Company has provided an overview of ‘Life Science Data’ as defined by the Privacy Shield Principles.

The collection of the Personal Data and any Processing that takes place prior to the transfer of Personal Data to the United States is governed by the applicable E.U. Member State or Swiss Government laws. The Privacy Shield Principles apply to the Personal Data once it has been transferred to the United States. Personal Data used for pharmaceutical research and other purposes should be anonymized when appropriate. 

Further information is available at:
https://www.privacyshield.gov/article?id=14-Pharmaceutical-and-Medical-Products

How to Contact the Company

In compliance with the Privacy Shield Principles, the Company commits to resolve complaints about each User’s privacy and the Company’s collection or use of such User’s Personal Information. European Union or Swiss individuals, or any Users, with inquiries or complaints regarding this Privacy Policy should contact the Company through one of the methods set forth below.

The Company has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, which shall be the Internal Centre for Dispute Resolution (“ICDR”) division of the American Arbitration Association (“AAA”). If a User does not receive timely acknowledgment of its complaint, or if such User’s complaint is not satisfactorily addressed, such User should visit http://go.adr.org/rs/294-SFS-516/images/PrivacyShield_Procedures.pdf for more information and to file a complaint. 

A User may also refer the matter to the U.S. Federal Trade Commission, which has Privacy Shield investigatory and enforcement powers over the Company. Under certain limited conditions, individuals may be able to invoke binding arbitration before the Privacy Shield Panel to address complaints about the Company’s compliance with the Privacy Shield Principles.

If any User has any questions about this Privacy Policy or about the Company's dealings with such User’s Personal Data, they should contact the Company directly through one of the methods set forth below.

Contact Methods:

  • By telephone, at: (410) 897-1050

Other Information

CHANGES TO THIS POLICY

The Company may make changes to this Privacy Policy from time to time, and each new version of this Privacy Policy will be posted to the Website at that time. The Company encourages each User to check back to this Privacy Policy from time to time so that each User is aware of how these changes may affect the Personal Data the Company has about the User. Each User’s use of the Website and any communication the Company sends to User are subject to the most current posted version of this Privacy Policy.

ENFORCEMENT AUTHORITY

The Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).  

 

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