A “User” where referenced herein shall mean and refer to any person or, if applicable, to any entity, who is a user of or visitor to the Website, and may include, but is not limited to, the Company’s current customers, data center facility occupants, potential partners and customers.
The Company may collect Personal Information from its Users in a variety of ways, such as through the Website, email marketing, paper marketing, telephone contact and other instances where Users have volunteered this information to the Company (such as a conference or event). This collected information may include:
The Company does not collect the following types of information from its Users: personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual), ideological views or activities, information on social security measures or administrative or criminal proceedings and sanctions, which are treated outside pending proceedings.
The Company may use the Personal Information it collects to:
The Company may disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. The Company may disclose Personal Data, including the data Users submit to it, with or without notice to such Users (a) if required by a subpoena or other judicial or administrative order, (b) where required by law, or (c) at the Company's sole discretion, where the Company deems it necessary to protect the safety of any individual, the general public, or to prevent violation of the rights of the Company or any third party.
In the context of an onward transfer, the Company has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. The Company shall remain liable under the Privacy Shield Principles if its agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless the Company proves that it is not responsible for the event giving rise to the damage.
Before transferring Personal Data to a third party acting as an agent (i.e., an Onward Transfer to an agent), the Company will obtain assurances from the identified agent that it will use such information only to assist the Company in providing services to it, and will provide the same level of protection as required by Privacy Shield Principles. The Company will provide a summary or a representative copy of the relevant privacy or confidentiality provisions of its contract with that agent to the U.S. Department of Commerce upon request.
In the event of an Onward Transfer to a new Controller, the Company will enter into a contract with the new Controller. The contract with the new Controller shall provide that (i) any Personal Data may only be processed for limited and specified purposes consistent with the consent provided by the individual (the User); (ii) that the recipient(s) (the new Controller) will provide the same level of protection to the Personal Data as is required by the Privacy Shield Principles; (iii) that the recipient (the new Controller) will notify the Company if it makes a determination that it can no longer meet this obligation; and (iv) if the new Controller makes such a determination as set forth in subpart (iii) above, the new Controller shall either cease Processing Personal Data or shall take other reasonable and appropriate steps for remediation.
Each User may access all of its Personal Information which the Company has collected and maintained on the User by contacting the Company by mail, telephone or email at the contact information provided below. Such access by a User includes making changes, corrections, removing or amending account information, or other Personal Information the Company may have about a User. The Company will take commercially reasonable steps to verify a User’s identity prior to giving them access or making changes and corrections to personally identifiable information.
The Company will retain a User’s Personal Data for as long as the Company is providing a product, service or information to User which the User has requested or contracted to receive from the Company. The Company may also retain and use a User’s Personal Data as necessary to comply with legal obligations, enforce its agreements with the User, or to resolve a dispute.
Users have the right to choose (opt out) whether their Personal Data is: (a) to be disclosed to a third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized. Individuals may send opt out requests to the Company by mail, telephone or email at the contact information provided below. All Users, at any time, may request to opt-out of the Company's marketing communications by clicking the 'unsubscribe' link located in the footer of all marketing communication, or may do so by contacting the Company by mail, telephone or email at the contact information provided below.
When Users interact with the Website, the Company uses “Cookies” to keep track of a User’s preferences and to make the User’s experiences simple and meaningful. A "Cookie" is a small file that is stored on the User's computer for record keeping purposes. The Company does not link this information to any personally identifiable information that may be submitted by the User on the Website. The Personal Data the Company collects may include the pages on the Website which a User visited or how long such User visited the Website for. The primary purpose of Cookies is to provide a convenience feature to save Users time when the Users revisit the Website. If a User prefers otherwise, each User has the ability to decline Cookies, modify them, or remove them by changing their web browser settings.
The Company uses a third party provider that employs a software technology called "Clear Gifs" (also known as “web beacons” or “web bugs”), which are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of web users. In contrast to Cookies, which are stored on a web user's computer hard drive, Clear Gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence. The Company uses Clear Gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows the Company to gauge the effectiveness of its marketing campaigns. The Company ties the information gathered by Clear Gifs in emails to its Users' Personal Information. If a User would like to opt-out of these emails, they should contact the Company directly by mail, telephone or email at the contact information provided below, or, at any time, a User may request to opt-out by clicking the 'unsubscribe' link located in the footer of all marketing communication.
The Company gathers certain information automatically and this is stored in a log file. This information includes Internet protocol addresses ("IP"), browser type, domain names, access times, referring website, country, pages visited, operating system, date and time stamp and other data about what pages User visited on the Website and how long a User was there. The Company does not link this information to personally identifiable information, it is used purely for analytics purposes to see trends on the use of the Website and to gather information about the visitors to the Website.
The Company is committed to protecting the privacy of all Personal Data disclosed to it. The Company uses a variety of security technologies and procedures to help protect each User’s personally identifiable information from unauthorized access, use, or disclosure. Additionally, when the Company transmits a User’s Personal Data over the Internet, the Company protects it through the use of encryption, such as the Secure Socket Layer ("SSL") protocol.
The Company stores a variety of ‘GxP’ data for its regulated Life Science industry Users but does not manage nor monitor such data. However, while the Company is blind to a User’s ‘GxP’ data stored by the Company and is blind to a User’s ‘GxP’ data stored by the User itself, the Company has provided an overview of ‘Life Science Data’ as defined by the Privacy Shield Principles.
The collection of the Personal Data and any Processing that takes place prior to the transfer of Personal Data to the United States is governed by the applicable E.U. Member State or Swiss Government laws. The Privacy Shield Principles apply to the Personal Data once it has been transferred to the United States. Personal Data used for pharmaceutical research and other purposes should be anonymized when appropriate.
Further information is available at:
The Company has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, which shall be the Internal Centre for Dispute Resolution (“ICDR”) division of the American Arbitration Association (“AAA”). If a User does not receive timely acknowledgment of its complaint, or if such User’s complaint is not satisfactorily addressed, such User should visit http://go.adr.org/rs/294-SFS-516/images/PrivacyShield_Procedures.pdf for more information and to file a complaint.
A User may also refer the matter to the U.S. Federal Trade Commission, which has Privacy Shield investigatory and enforcement powers over the Company. Under certain limited conditions, individuals may be able to invoke binding arbitration before the Privacy Shield Panel to address complaints about the Company’s compliance with the Privacy Shield Principles.
The Company is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).